Final punchlist items?

I stayed in a hotel last night that advertises itself as a cool place to stay (by virtue of its "living room" approach to the lobby -- wine bar, soft seating and TVs to encourage socializing....But the final rennovations haven't been completed, even to the point of blueprints being left in conspicuous places in the lobby area.

But don't just blame construction for the down-tick in customer sat -- you would think that even though the breakfast buffet had to be served in a conference room until the lobby was done that they could make up for the unfinished-ness by having some sort of decent food.  The food they served was unworthy of the brand.

At the end of the day, it's up to local operations of the hotel to insist on things being done right.  And the whole team needs to deliver.